Frequently Asked Questions
Can't find what you're looking for? Email us and we'll get back to you within one business day.
Who can buy from Best UK Wholesaler?+
Anyone over 18. Whether you are buying for yourself or stocking a shop, you get the same prices on the same genuine stock. We sell to individual vapers as well as retailers, convenience stores and online sellers across the UK.
Do I need an account to order?+
No. You can check out as a guest in a couple of minutes. Creating an account is optional and just makes reordering and tracking faster. Running a shop and want to talk through a larger order? Email us at info@bestukwholesaler.co.uk.
Is there a minimum order?+
No minimum order. Products come in multipacks (nic salts and smaller devices usually in tens, larger devices in fives), and you are welcome to buy a single pack or as many as you like. The per-item price is the same either way.
Is free delivery available?+
Yes. Free delivery applies to all orders over £40. Orders below £40 attract a delivery charge which will be shown at checkout.
How quickly do you dispatch?+
Orders placed before 3pm on business days are dispatched the same day. Orders placed after 3pm or on weekends are dispatched the next business day.
What courier do you use?+
We use a tracked courier service. You will receive tracking information by email once your order has been dispatched.
Are all your products UK TPD compliant?+
Yes. All products we supply comply with the UK Tobacco Products Directive (TPD). We do not supply products that are not compliant with UK regulations.
Do you sell disposable vapes?+
No. Single-use non-rechargeable disposable vapes have been banned for sale in the UK since June 2025. We only supply rechargeable prefilled pod kits and other legal vape products.
Can I return products?+
We accept returns on unopened, undamaged products within 14 days of delivery if the wrong item was sent or the product is faulty. We do not accept returns on change-of-mind orders. See our Refund Policy for full details.
What payment methods do you accept?+
We accept bank transfer (BACS) and major debit/credit cards. Payment is required in full before dispatch.
Do you offer credit accounts?+
Credit terms may be available for established business accounts with a proven payment history. Contact us to discuss your requirements.
How do I know what is in stock?+
Stock is updated on the website in real time. If a product shows as available, it is in stock. Contact us if you need to check availability for a large order before placing.
Can I get a product not listed on your site?+
Contact us with your requirements. We can source products from a wide range of brands and may be able to obtain items not currently listed.